Accessibility :
Scripting :  [Disable AJAX and DHMTL]  [Disable javascript alerts]  [Remove all scripting]
Text Size : A A A A
Home  |  
NY.gov Portal Search
Home
R03023 Default Operations Manager - New York, NY

Job Information

ID :
#27873576
# of Positions :
1
Minimum Education Level :
Unspecified
Experience Required :
none
Duration :
Full Time Regular
Shift :
Unspecified
Hours per week:
32
Start Date :
2/11/2019

Job Description

 
Overview:
Responsible for managing a department through supervisors or managers. Manages 30+ FTEs with 2 or more manager-level direct reports (or with fewer employees and no supervisor- or manager-level direct reports if covering diverse disciplines and/or complex functions). Drives strategy of the assigned department and contributes to strategy of the assigned area.

Primary Responsibilities:
* Oversee the daily activities and ongoing strategic planning of a department within a division, ensuring quality standards are maintained in accordance with M&T and division policy and that all activities of the unit are performed in compliance with applicable law and regulation, and where relevant, investor guidelines.
* Resolve disputed transactions in a timely and cost-effective manner. Negotiate effectively on customer calls. Serve as last line of management on escalated customer matters.
* Oversee compilation of month-end data for distribution to and decision-making by senior management. Understand variance drivers and address overages promptly.
* Interact routinely with senior management of the division to discuss and set business objectives for the assigned unit and team.
* Lead portfolio acquisition activities, driving completion of all tasks in a timely and compliant manner.
* Evaluate unit processes, procedures and policies routinely and approve changes to increase operational efficiency of units managed, maximize resources and minimize expenditures.
* Analyze collection data in assessing unit performance and opportunities for improvement. Escalate potential risks to senior management.
* Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
* Promote an environment that supports diversity and reflects the M&T Bank brand.
* Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
* Complete other related duties as assigned.
* Exercise usual authority of a manager concerning staffing, performance appraisals, promotions, salary recommendations, performance management and terminations.

Scope of Responsibilities:
* Manages workflow with a significant amount of complexity and risk exposure and acts independently.
* External contacts include customers, vendors, outside agencies and attorneys.
* Has charge off authority within established authority levels.
* This position has occasional interaction with executive management.

Supervisory/ Managerial Responsibilities:
Manages through subordinate managers.

Education and Experience Required:
* A combined total of 10 years of higher education and relevant work experience in call center or bank operations environment, inclusive of 2 years' managerial experience.
* Excellent customer service skills with the ability to use tact and diplomacy.
* Strong knowledge of relevant spreadsheet, word processing, and presentation software.

Education and Experience Preferred:
* Master's degree.
* Excellent oral and written communication skills.
* Strong knowledge of departmental systems, documents and procedures.
* Proven ability to motivate team and handle conflict without alienating others.

Company Information

Name :
M & T Bank
Description :
At M&T, we understand what's important when you’re considering a career change: a company with a solid history of responsible growth and positive earnings. A company committed to the communities it serves. One that rewards performance and provides employees with opportunities to direct their own career paths. A company with a focus on the future.

As one of the best performing banks in the country, M&T continues to grow, offering ongoing value to our shareholders and opportunity to our employees. Join our team and you'll understand what has kept us strong for more than 150 years: stability with a forward focus, a strong history of community support, and a dedication to being the best employer you'll ever work for.
Type :
Direct Employer
Address :
345 Main St.
Buffalo, NY 14203

Application Information

Online :
Job Posting Entered On :
2/11/2019
Job Posting Expires On :
3/11/2019
Disclaimer: In conducting placement activities, the New York State Department of Labor (Department), acts as a portal for prospective employees and businesses. The Department does not represent or guarantee the truthfulness, accuracy, or reliability of information supplied by prospective employees or businesses, nor does it engage in any form of screening or independent investigation of prospective employees and businesses other than matching a prospective employee’s self-stated qualifications to those prescribed by a business. The Department is not responsible for any employment decisions made by prospective employees or businesses, for whatever reason made. New York State Law may limit the types of disclosures that the Department can make to a business regarding a prospective employee. Businesses should not forgo any form of screening otherwise prudent to ensure a prospective employee’s qualifications and background meets the needs of the workplace.