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Clinical Contact Center Supervisor - East Greenbush, NY, US

Job Information

Job Order ID :
# of Positions :
Minimum Education Level :
High School Diploma/GED
Experience Required :
1 year
Duration :
Full Time Regular
Shift :
Hours per week:
Not Specified

Job Description

MAJOR RESPONSIBILITIES -Supervises a team of Customer Service Representatives and Team Leads. -Responsible for knowing the intricacies of all contracts and complying with contract standards. -Coordinates customers service needs within assigned team as required to ensure customer service. Refers complaints of service or process failure to Manager. -Responsible for tracking CSR performance and specific follow-up training. -Conducts training with team members and ensures up-to-date information is provided to each member. -Communicates with Clinical Coordinators and Providers by phone to ensure prompt and courteous service for all questions regarding product and service. -Investigates complaints and corrects errors, following customer and company procedures. -Initiate disciplinary actions concerning team members, i.e., verbal warnings, records of discussion, and formal disciplinary documentation. Forwards information to Manager for the completion of action. -Other duties as assigned. -Participates in the HealthHelp Quality Management Program as required -Adheres to all HIPAA, state and federal regulations pertaining to the clinical programs -Adheres to both URAC & NCQA standards pertinent to their job description QUALIFICATIONS -High school graduate required. -4 year College degree preferred. -Minimum 1 year Healthcare experience preferred. -Minimum 1 years in Clinical Contact Center environment preferred . -Minimum 1 year supervisory experience preferred. -Ability to supervise a large staff. -Self-starter who works independently utilizing all available resources, policies and procedures. -Computer literate with analytical problem solving skills. -Knowledge of medical terminology and anatomy. -Managed care telephone referral experience preferred. -Bi-lingual, preferred but mot required. -Excellent oral and written communication skills.

Company Information

Name :
HealthHelp LLC

Application Information

Online :
Email :
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